Are reviews modified or monitored before being published? MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as: ‣No Profanity or inappropriate defamatory remarks ‣Fraud ‣No Personal Identifying information (e.g., customer phone number or email) ‣No Competitor references (e.g., another brand or dealership) ‣Dangerous behavior (e.g. Can dealerships edit or remove reviews? Ford personnel and/or dealership personnel cannot modify or remove reviews. How are ratings and reviews collected? Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier. Who leaves ratings and reviews? Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.
